Family Support

Our process always starts with an initial intake session. This session typically lasts 90 minutes. In this first session, the clinician spends time getting to know the individual, couple, or family, collecting background information, and identifying preliminary goals for evaluation or treatment. For individuals/families who will participate in therapy, the clinician often uses two to three additional 45-min or 60-min sessions to clarify goals and approaches to treatment before sharing a plan with the individual or family. Together, we can then agree to the plan or make changes to it, and evaluate whether North Star is an appropriate fit for the individual/family's needs. Depending on the family's concerns, a different therapist or combination of therapists may be assigned to the family for continued services.

Yes, all of our clinicians are able to offer therapy via a secure telehealth platform. We decide, on a case-by-case basis, whether telehealth is an effective form of therapy for the concerns of the family. Some clinicians are able to provide telehealth therapy to states outside of New Jersey through PSYPACT. See if your state is eligible.(https://psypact.gov/page/psypactmap)

We are an out-of-network provider with all insurance companies. If your insurance company provides reimbursement for out-of-network services, we will provide a superbill that you can submit directly to your insurance company. A superbill provides all of the information that the insurance company needs to process your reimbursement request. To find out if you have out-of-network benefits and what portion of our services they may cover, please call your insurance company directly. When speaking with your insurance company, you may want to ask them the following questions: • What are my out-of-network outpatient mental health insurance benefits? • What is my deductible and how much of it have I met? • What is the process for seeking reimbursement? • Are there any limitations on the number of sessions a year that will be covered? • Do my benefits cover telehealth services (online counseling)? • Do my benefits cover the following service codes: 90791 (diagnostic evaluation), 90834 (45-minute individual therapy, 90837 (60-min individual therapy), 90846 (family therapy), 90846 (family therapy without patient present) • Is prior authorization required for these services?